Unfortunately, you’ll sometimes find that the computing resources in your organization are being used for inappropriate purposes. In this video, you’ll learn how to properly address and resolve these issues.
When a computer breaks, it’s common for the anxiety levels to rise. In this video, you’ll learn techniques that can help you maintain the highest levels of professionalism.
As technicians, we are very skilled at working with computers. However, it’s just as important to have good communications skills with other humans. In this video, you’ll learn about important communication techniques that you can use to build relationships with your customers.
It’s important to maintain a good working environment for yourself and your computing equipment. In this video, you’ll learn about material safety data sheets, temperature and humidity control, surge suppressing, using a UPS, airflow, and cleaning your computer.
When working on computers, there are a number of important safety considerations to keep in mind. In this video, you’ll learn about the importance of equipment grounds, personal safety techniques, and the integration of government regulations in the workplace.
Electrostatic discharges can quickly damage your computer equipment. In this video, you’ll learn about static electricity and how you can keep your silicon away from ESD.
Impact printers may be loud, but they do a great job with multi-page forms. In this video, you’ll learn how to keep the dot-matrix print head and ribbons working at peak effectiveness.
Thermal printers are common output devices in many retail stores. In this video, you’ll learn the maintenance steps necessary to keep a thermal printer operating properly.
Laser printers combine heat, pressure, and moving parts to create beautiful output. Unfortunately, this combined printing chaos requires ongoing maintenance. In this video, you’ll learn the best practices for keeping your laser printer in peak operating condition.
If you’re planning on installing a new printer, you’ll need to have all of the right pieces to make everything work properly. In this video, you’ll learn the importance of the correct printer driver and how to connect and share your wired or wireless printer.