What diagnostic utility is used for tech support troubleshooting?

You’ve been having intermittent problems with an application crashing, and technical support has asked you to use a diagnostic utility to help understand more about what’s happening on your system when the crash occurs. What diagnostic utility would be the best choice?

A) System Restore

B) Dr. Watson

C) Security Center

D) Task Scheduler

The answer: B) Dr. Watson

Dr. Watson is a diagnostic utility that’s designed to log information in the case of an application crash. When Dr. Watson is active, it silently waits in the background for an application failure. When an application crashes, Dr. Watson creates a log that contains technical details that can be used by the application developer to help understand why the program failed.

Want to know more? Watch “Other Windows Diagnostic Utilities.” Some Windows diagnostic utilities aren’t used often, but they’re very useful when the right situation occurs. In this video, you’ll learn about Dr. Watson, the system restore utility, Windows security center, the task scheduler, and Windows Script Host.