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The customer is always.

The customer is always.

One of your customers has shown up at your desk with his broken computer, and he’s visibly upset and quite vocal about the problem he’s having. He’s also asking for a very specific repair that doesn’t appear to have any relationship to his issue. What’s the best way to handle this difficult situation?

CompTIA A+ 220-702: 4.1 – Resolving Malware Issues

CompTIA A+ 220-702: 4.1 – Resolving Malware Issues

Viruses and malware can cripple a computer and cause significant downtime while the system is cleaned. In this video, you’ll learn how to identify malware, quarantine a computer, remediate the infected system, maintain anti-virus software, and much more.

Which disk do you need?

Which disk do you need?

You need to repair your Windows XP installation from the Windows installation program. What system disk is required to complete the repair?

CompTIA A+ 220-701: 3.4 – Boot Options

CompTIA A+ 220-701: 3.4 – Boot Options

Even before Windows starts, there are many options during the boot process. In this video module, you’ll learn how to configure the BIOS, use Safe Mode, and repair your computer with system recovery disks and the Windows Recovery Console.

Why should you avoid working inside of a CRT?

Why should you avoid working inside of a CRT?

One of the common warnings posted on the outside of a cathode ray tube monitor is “No user serviceable parts inside.” Why is it a good idea to avoid poking around on the inside of a CRT?