Professor Messer

There is always a human component to technology. In this video, you’ll learn some tips for successful communication between yourself and others in the field. << Previous Video: Privacy, Licensing, and Policies Next: Professionalism >> Many people believe that someone who works in IT is someone who works very well with computers or other types […]

As system administrators, we have complete access to confidential and sensitive data. In this video, you’ll learn about data privacy, application licenses, and regulations regarding personal information. << Previous Video: Environmental Impacts Next: Communication >> An important set of policies in your organization revolves around what you do when there is a security incident. If

It’s important to properly dispose of technology components. In this video, you’ll learn about material safety data sheets, room controls, protection from dust and debris, and more. << Previous Video: Managing Electrostatic Discharge Next: Privacy, Licensing, and Policies >> As an IT professional, you may be responsible for disposing of computer equipment, but it may

An inadvertent electrostatic discharge can destroy a component in an instant. In this video, you’ll learn how to prevent ESD-related issues. << Previous Video: Safety Procedures Next: Environmental Impacts >> Electrostatic discharge can be a significant problem for people working with technology. This is the discharge of static electricity. Static electricity is electricity that is

It’s important to consider the appropriate safety precautions when working around technology. In this video, you’ll learn about electrical safety, mobile device disposal, personal safety considerations, and more. << Previous Video: Disaster Recovery Next: Managing Electrostatic Discharge >> Let’s begin our safety conversation with a discussion about power. As an IT professional, every device you

When something goes wrong with technology, it’s your responsibility to fix it. In this video, you’ll learn about disaster recovery best practices for backups, power restoration, cloud storage, and more. << Previous Video: Change Management Next: Safety Procedures >> For any organization, there is the potential for disaster to occur. So our planning process needs

In a large corporate environment, all changes must be carefully tested and deployed. In this video, you’ll learn about the change control process and how organizations can manage constant technology changes. << Previous Video: Documentation Best Practices Next: Disaster Recovery >> Change management, or what some people call change control, is literally controlling how much

We often spend as much time on documentation as we do on technology. In this video, you’ll learn about the many and varied types of documentation that are commonly required in an information technology role. << Previous Video: Troubleshooting Mobile Device Security Next: Change Management >> Different companies and different organizations have different processes and

We rely on the security of our mobile devices to keep all of our confidential data safe. In this video, you’ll learn how to troubleshoot issues related to the security of our mobile devices. << Previous Video: Troubleshooting Mobile Apps Next: Documentation Best Practices >> Although coverage on our mobile devices continues to improve, there