Professor Messer

Security incidents are a normal part of the business day. In this video, you’ll learn best practices for responding to an incident, including chain of custody, drive copies, documentation, order of volatility, and more. << Previous: Environmental Impacts Next Video: Privacy, Licensing, and Policies >>

Information technology includes a number of important environmental considerations. In this video, you’ll learn about material safety data sheets (MSDS) and the best practices for disposing of toxic waste, batteries, used toner cartridges, and more. << Previous: Safety Procedures Next Video: Incident Response >>

Technology is a very safe field, but there are some important safety procedures to consider. In this video, you’ll learn about electrical grounding, cable management, fire safety, governmental regulations, and more. << Previous: Managing Electrostatic Discharge Next Video: Environmental Impacts >>

Static electricity discharge can instantly destroy an electronic component. In this video, you’ll learn how to use anti-static tools and techniques to minimize this risk. << Previous: Managing Backups Next Video: Safety Procedures >>

A backup of critical data can avert an actual disaster. In this video, you’ll learn about full, differential, incremental, and synthetic backup types, along with GFS and 3-2-1 backup strategies. << Previous: Change Management Next Video: Managing Electrostatic Discharge >>

Technology is constantly changing, and organizations need a strategy to manage these changes. In this video, you’ll learn about change management, change boards and approvals, and the process for implementing changes into a highly technical infrastructure. << Previous: Document Types Next Video: Managing Backups >>

Managing an IT infrastructure requires the use of many documentation types. In this video, you’ll learn about incident reports, standard operating procedures, on- and off-boarding, service level agreements, and more. << Previous: Asset Management Next Video: Change Management >>

Keeping track of a company’s technology assets can be a challenging task. In this video, you’ll learn about asset management, configuration management databases (CMDBs), and the procurement life cycle. << Previous: Ticketing Systems Next Video: Document Types >>

Most IT professionals rely on ticketing systems to assist with problem resolution. In this video, you’ll learn about the advantages of ticking systems and see a demonstration of a ticketing system in use. << Previous: Troubleshooting Security Issues Next Video: Asset Management >>

Keeping a desktop computer secure is a challenge for any IT professional. In this video, you’ll learn how to troubleshoot desktop alerts, false antivirus alerts, altered personal files, OS update failures, certificate warnings, and more. << Previous: Troubleshooting Mobile Device Security Next Video: Ticketing Systems >>