Professor Messer

Ticketing Systems – CompTIA A+ 220-1102 – 4.1

If you work in IT, you’ll certainly be working with a ticketing system. In this video, you’ll learn about entering tickets, managing categories, escalating events, and much more. << Previous Video: Troubleshooting Mobile Device Security Next Video: Asset Management >>

Troubleshooting Mobile Devices – CompTIA A+ 220-1102 – 3.4

We rely on our mobile devices for many aspects of our daily life. In this video, you’ll learn about troubleshooting app issues and crashes, update failures, battery life issues, random reboots, and more. << Previous Video: Removing Malware Next Video: Troubleshooting Mobile Device Security >>

Removing Malware – CompTIA A+ 220-1102 – 3.3

Removing malware from a system can be challenging. In this video, you’ll learn about identifying malware symptoms, the quarantine process, managing System Restore, remediating malware, and more. << Previous Video: Troubleshooting Security Issues Next Video: Troubleshooting Mobile Devices >>

Troubleshooting Security Issues – CompTIA A+ 220-1102 – 3.2

The security of an operating system is critical to providing ongoing uptime and availability. In this video, you’ll learn about network access issues, desktop alerts, false antivirus alerts, browser security errors, and more. << Previous Video: Troubleshooting Solutions Next Video: Removing Malware >>

Troubleshooting Solutions – CompTIA A+ 220-1102 – 3.1

The troubleshooting process may require a number of different steps to find a resolution. In this video, you’ll learn about reboots, restarting services, using System File Checker, running Windows Restore, rebuilding a Windows profile, and more. << Previous Video: Troubleshooting Windows Next Video: Troubleshooting Security Issues >>

Troubleshooting Windows – CompTIA A+ 220-1102 – 3.1

The Windows operating system includes some important utilities for troubleshooting problems. In this video, you’ll learn about troubleshooting frequent shutdowns, sluggish performance, boot errors, application crashes, and more. << Previous Video: Browser Security Next Video: Troubleshooting Solutions >>

Browser Security – CompTIA A+ 220-1102 – 2.10

We rely on our browsers to protect us from many Internet-related security concerns. In this video, you’ll learn about hash verification, secure browser extensions, password managers, pop-up blockers, and more. << Previous Video: Securing a SOHO Network Next Video: Troubleshooting Windows >>

Securing a SOHO Network – CompTIA A+ 220-1102 – 2.9

A SOHO network should be as secure as the largest corporate data centers. In this video, you’ll learn about default password management, firmware updates, SSID management, port forwarding, and more. << Previous Video: Data Destruction Next Video: Browser Security >>

Data Destruction – CompTIA A+ 220-1102 – 2.8

Destroying data can be just as important as protecting data. In this video, you’ll learn about drive shredding, degaussing, quick formats, and secure erase. << Previous Video: Mobile Device Security Next Video: Securing a SOHO Network >>