Professor Messer

Technology is a very safe field, but there are some important safety procedures to consider. In this video, you’ll learn about electrical grounding, cable management, fire safety, governmental regulations, and more. << Previous: Managing Electrostatic Discharge Next Video: Environmental Impacts >>

Static electricity discharge can instantly destroy an electronic component. In this video, you’ll learn how to use anti-static tools and techniques to minimize this risk. << Previous: Managing Backups Next Video: Safety Procedures >>

A backup of critical data can avert an actual disaster. In this video, you’ll learn about full, differential, incremental, and synthetic backup types, along with GFS and 3-2-1 backup strategies. << Previous: Change Management Next Video: Managing Electrostatic Discharge >>

Technology is constantly changing, and organizations need a strategy to manage these changes. In this video, you’ll learn about change management, change boards and approvals, and the process for implementing changes into a highly technical infrastructure. << Previous: Document Types Next Video: Managing Backups >>

Managing an IT infrastructure requires the use of many documentation types. In this video, you’ll learn about incident reports, standard operating procedures, on- and off-boarding, service level agreements, and more. << Previous: Asset Management Next Video: Change Management >>

Keeping track of a company’s technology assets can be a challenging task. In this video, you’ll learn about asset management, configuration management databases (CMDBs), and the procurement life cycle. << Previous: Ticketing Systems Next Video: Document Types >>

Most IT professionals rely on ticketing systems to assist with problem resolution. In this video, you’ll learn about the advantages of ticking systems and see a demonstration of a ticketing system in use. << Previous: Troubleshooting Security Issues Next Video: Asset Management >>

Keeping a desktop computer secure is a challenge for any IT professional. In this video, you’ll learn how to troubleshoot desktop alerts, false antivirus alerts, altered personal files, OS update failures, certificate warnings, and more. << Previous: Troubleshooting Mobile Device Security Next Video: Ticketing Systems >>

Troubleshooting mobile security issues can be a challenge to diagnose and resolve. In this video, you’ll learn how to troubleshoot jailbreaking, app spoofing, degraded performance, data usage limits, and more. << Previous: Troubleshooting Mobile Devices Next Video: Troubleshooting Security Issues >>

Troubleshooting a mobile device includes a number of capabilities unique to phones and tablets. In this video, you’ll learn how to troubleshoot app crashes, update problems, OS patching, battery life, and more. << Previous: Troubleshooting Windows Next Video: Troubleshooting Mobile Device Security >>