Artificial intelligence (AI) has become a popular IT service offering. In this video, you’ll learn about AI integrations, appropriate and inappropriate uses of AI, challenges with AI bias and hallucinations, and comparisons between public and private AI implementations. << Previous: Remote Access Next: A+ 220-1202 Video Index >> AI is an abbreviation for artificial intelligence. […]
Remotely accessing other devices is a common process when troubleshooting and resolving problems. In this video, you’ll learn about remote desktop protocols, VPN connectivity, Remote Monitoring and Management (RMM), and more. << Previous: Scripting Use Cases Next Video: Managing AI >> If you’ve ever worked in a help desk, then you’re probably very familiar with
Scripting is often used to save time and automate processes. In this video, you’ll learn how scripting can be used to automate processes, restart systems, reimage computers, automate backups, and more. << Previous: Scripting Languages Next Video: Remote Access >> There are a number of reasons why you might want to automate or script different
Automation and scripting is a foundational skill in IT. In this video, you’ll learn about batch files, PowerShell, shell scripts, JavaScript, Python, and more. << Previous: Communication Next Video: Scripting Use Cases >> One topic you’ll hear quite a lot of in Information Technology is Automation and Scripting. There are a lot of different ways
Proper communication is one of most useful skills in any workplace. In this video, you’ll learn best practices for avoiding jargon, maintaining a positive attitude, setting expectations, and more. << Previous: Professionalism Next Video: Scripting Languages >> We often think that a knowledge of operating systems, security, networking, and other technologies is our most important
Maintaining a professional work environment is an important part of any workplace. In this video, you’ll learn about the importance of your appearance, arriving on time, avoiding delays, and more. << Previous: Privacy, Licensing, and Policies Next Video: Communication >> The term professional dress means different things for different people. And it also means different
Privacy and licensing requirements are constant concerns in IT. In this video, you’ll learn about end user license agreements (EULAs), software licensing options, privacy agreements, and more. << Previous: Incident Response Next Video: Professionalism >> Any software you install onto your computer or server at your company usually includes some type of license. The terms
Privacy, Licensing, and Policies – CompTIA A+ 220-1202 – 4.6 Read More »
Security incidents are a normal part of the business day. In this video, you’ll learn best practices for responding to an incident, including chain of custody, drive copies, documentation, order of volatility, and more. << Previous: Environmental Impacts Next Video: Privacy, Licensing, and Policies >> When you’re responding to a security incident, there is undoubtedly
Information technology includes a number of important environmental considerations. In this video, you’ll learn about material safety data sheets (MSDS) and the best practices for disposing of toxic waste, batteries, used toner cartridges, and more. << Previous: Safety Procedures Next Video: Incident Response >> When we get a new piece of equipment or accessory, we
Environmental Impacts – CompTIA A+ 220-1202 – 4.5 Read More »
Technology is a very safe field, but there are some important safety procedures to consider. In this video, you’ll learn about electrical grounding, cable management, fire safety, governmental regulations, and more. << Previous: Managing Electrostatic Discharge Next Video: Environmental Impacts >> Our computers rely on a power source to be able to operate. But we
