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Artificial intelligence (AI) has become a popular IT service offering. In this video, you’ll learn about AI integrations, appropriate and inappropriate uses of AI, challenges with AI bias and hallucinations, and comparisons between public and private AI implementations. << Previous: Remote Access Next: A+ 220-1202 Video Index >>

Remotely accessing other devices is a common process when troubleshooting and resolving problems. In this video, you’ll learn about remote desktop protocols, VPN connectivity, Remote Monitoring and Management (RMM), and more. << Previous: Scripting Use Cases Next Video: Managing AI >>

Scripting is often used to save time and automate processes. In this video, you’ll learn how scripting can be used to automate processes, restart systems, reimage computers, automate backups, and more. << Previous: Scripting Languages Next Video: Remote Access >>

Automation and scripting is a foundational skill in IT. In this video, you’ll learn about batch files, PowerShell, shell scripts, JavaScript, Python, and more. << Previous: Communication Next Video: Scripting Use Cases >>