Blue Screen of Love

May 20, 2011


One of your clients is suffering through seemingly random instances of the blue Windows Stop Error. The problem appears to occur without any warning, and your client has not been able to determine what might be causing the issue. The last instance of the Stop Error occurred earlier in the week. What is the best way to start resolving this problem?

A) Audit the device drivers to determine if they are all up to date

B) Re-install the latest Windows Service Pack to ensure that you are using the latest patches

C) Wait until the next blue-screen event and have the customer take a digital photo of the screen

D) Examine the Windows Event Log for more information

E) On the rocks, lots of salt

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Category: CompTIA A+ Pop Quizzes

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