Blue Screen of Love

One of your clients is suffering through seemingly random instances of the blue Windows Stop Error. The problem appears to occur without any warning, and your client has not been able to determine what might be causing the issue. The last instance of the Stop Error occurred earlier in the week. What is the best way to start resolving this problem?

A) Audit the device drivers to determine if they are all up to date

B) Re-install the latest Windows Service Pack to ensure that you are using the latest patches

C) Wait until the next blue-screen event and have the customer take a digital photo of the screen

D) Examine the Windows Event Log for more information

E) On the rocks, lots of salt

The answer: D) Examine the Windows Event Log for more information

The Windows Error Log contains information such as application notices, error messages, and Windows Stop Error information. In many cases, you’ll be able to see many days or weeks of log information.

Want to know more? Watch “Operating System Issues.”

What can go wrong with an operating system? A lot. In this video, you’ll learn what to do when you run into problems like the dreaded “blue screen of death,” system lock-ups, installation errors, and printing problems.