Bluer than blue

One of your clients has called and complained of a blue-screen error that occurs about once a day. Unfortunately, they’ve not written down any of the messages that appear on the error page. Where can you find details about the Windows Stop Error after the computer has been rebooted?

A) Event Log

B) The stop_error.log file in the Windows directory

C) Device Manager

D) The information isn’t logged. You’ll have to wait until the problem occurs again.

E) If you adjust the color balance of the monitor, you can remove the blue screen completely.

The answer: A) Event Log

The Windows Event Log keeps track of many operational events, including information from a Windows Stop Error.

Want to know more? Watch “Common Operational Issues.”

The most common problems can sometimes be the most frustrating. In this video, you’ll learn how to identify and resolve some of the issues you’ll often see. We’ll examine Windows printing problems, bluescreen errors, system lock-ups and much more.