Can you take the user out of the printer?

Published on November 30th, 2010 at 8:00 am

Last modified on August 13th, 2012 at 12:14 pm



One of your users is reporting that their graphics modeling application is printing incorrectly. You suspect that the printer problems are being introduced by the application. What is the best way to check Windows’ output functionality without using any third-party application?

A) Move the printer to another computer

B) Run the printer’s built-in diagnostics

C) Disable the printer driver and try again

D) Run the Windows Printer Test Page

E) If you put a very small camera inside of the printer, you can see the gnomes working


The answer: D) Run the Windows Printer Test Page

If a printer is having problems, you may not be able to tell if the issue is related to the printer, the Windows printing process, or the application itself. With the Windows Printer Test Page, you can take the application out of the printing process to see if the issue continues.

Want to know more? Watch “Troubleshooting Printing.”

Troubleshooting a printing problem can be one of the most frustrating tasks you’ll encounter. There are a lot of “moving parts” associated with the printing process, but understanding the fundamentals can greatly improve your chances for success. In this video, you’ll learn how to manage print jobs, reset the print spooler, print test pages, and adjust printer properties and settings.

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Category: CompTIA A+ Pop Quizzes

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