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The laser printer on the 3rd floor has started to jam constantly. Which of these might cause this problem to occur? Pick two.

A) The laser printer fuser is not working

B) The paper path is damaged

C) Somebody ordered the wrong paper

D) The photosensitive drum is scratched

E) The printer isn’t happy with the current working conditions

The answer: B) The paper path is damaged and C) Somebody ordered the wrong paper

The paper path of a laser printer often has many twists and turns, and any problem with the paper path can cause your printout to become jammed inside of the printer. It’s common to have dirty or worn rollers cause an issue, but the incorrect type of paper can also create jams inside of the printer.

Want to know more? Watch “Troubleshooting Printer Problems.”

Resolving printer issues is one of the more challenging aspects of your CompTIA A+ career. The printing process includes different devices, network connections, and moving parts. In this video, you’ll learn how to gather troubleshooting information, identify solutions, and resolve some of the most common printing issues.