Drop and go

One of your associates has dropped off their laptop at your repair desk. A message taped to the laptop states: “Doesn’t work.” Which of these would be the best next step?

A) Start the laptop and look for any issues

B) Replace the power adapter and try booting the laptop

C) Call the customer and ask for more information about the problem

D) Use your diagnostics boot CD to run a full set of hardware tests

E) Build a replacement laptop that looks exactly like the first one and deliver it back to the customer. Perhaps they won’t realize all of their data is missing.