You have powered up your laptop, but nothing is ever displayed on the screen. The lights and sounds appear to be working normally, but the LCD display is completely blank. Which of these tasks would be the best next step for troubleshooting this issue?
A) Replace the LCD display
B) Update the BIOS
C) Open the laptop and reseat the video components
D) Connect an external monitor
E) Consider purchasing a good book
The answer: D) Connect an external monitor
Before making any big changes, it’s always good to understand as much as you can about the problem. By connecting an external monitor, you’ll know if the problem is limited to the LCD display or if the issue may extend into the video controller or the motherboard of the laptop.
Want to know more? Watch “Installing and Troubleshooting Laptop Components.”
Laptops hardware components are unique to their smaller form factor and portability. In this video, you’ll learn how to troubleshoot laptop video, check for problems with the LCD hardware, and troubleshoot issues with antenna wire connections.