How can you fix the line?

When you print on your laser printer, a single thin black line is seen down the entire page of your output. Which of these options would most likely resolve this problem?

A) Replace the toner cartridge

B) Clean the inside of the printer

C) Update the printer driver

D) Use a different weight of printer paper

E) Buy a lot of White-Out

The answer: A) Replace the toner cartridge

The problem of a single line down a page of laser printer output is most commonly caused by a scratch on the printer’s photosensitive drum. Since the drum on most laser printers is contained inside of the toner cartridge, the only way to fix the issue is to replace the entire cartridge!

Want to know more? Watch “Troubleshooting Printers and Scanners.”

When the printer or scanner is down, where do you start the troubleshooting process? What tools will you need to solve the problem? In this video, we’ll show you where to start troubleshooting, what tools to bring to the job, and what common problems you can expect to see with printers and scanners.