One of your Windows 7 computers has worked just fine for months, but it’s now hanging just after the login screen. Over the last week, you’ve added a number of new applications, a new wireless keyboard, and a new external USB drive. What’s the best first step for recovering from this problem and getting the computer back into usable shape?
A) Wipe the drive and perform a clean install
B) Perform a System Restore from either safe mode or from the Windows 7 installation media
C) Restore the operating system and use files from a backup
D) Use the Windows 7 installation media to perform an in-place installation over the existing Windows 7 installation
E) Bang your head on the desk. Hard.
The answer: B) Perform a system restore from either safe mode or from the Windows 7 installation media
System Restore allows you to change your system configuration to one that existed at a previous point in time. Restore points are usually created every time a new driver or application is installed, so you probably have a previous configuration that will resolve your issue.
Want to know more? Watch “Other System Tools.”
When you’re troubleshooting a technical issue, you need access to every possible tool to help resolve the problem. In this video, you’ll learn how to view system information, how to restore the system configuration from an automated backup, how to connect to remove devices using Remote Desktop, and much more.