You’ve sent many print jobs from Internet Explorer to a printer, but the printer has remained silent. You can see all of your print jobs in the Windows print queue associated with the printer, but none of them are printing. What operating system feature should you consider restarting?
A) Windows Firewall
B) Internet Explorer browser
C) Print Spooler service
D) Wireless network connection
E) Open window. Throw computer.
The answer: C) Print Spooler service
The print spooler is responsible for transferring print jobs from the computer to the printer. This capability allows you to send your complete print jobs to the queue, and you can get back to work while the spooler handles the printing process.
Want to know more? Watch “Troubleshooting Printers and Scanners.”
When the printer or scanner is down, where do you start the troubleshooting process? What tools will you need to solve the problem? In this video, we’ll show you where to start troubleshooting, what tools to bring to the job, and what common problems you can expect to see with printers and scanners.