How do you deal with conflict?

February 8, 2009


A customer stops by your desk with his computer, and he’s clearly upset over the problems that he’s been having with his system. As he vents his frustrations, his voice becomes louder and higher pitched. What’s your next move?

A) Empathize with their problems and let the customer know that you’ll help to resolve the issue.

B) Ask the customer to come back when they’ve calmed down.

C) Take the computer and tell the customer to come back later.

D) Give the customer a diagnostics disk and tell them to run it overnight.

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Category: CompTIA A+ Pop Quizzes

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