A user is complaining of a problem with their computer that shows a blue error screen where the display turns blue and diagnostic information is shown. What is the first step for troubleshooting this problem?
A) Reboot the computer and revert to an earlier system configuration from a restore point.
B) Document the error description, technical information, and any filenames for additional online research.
C) Turn off the computer and reseat all adapter cards and cables.
D) Restart the computer and run the computer manufacturer’s hardware diagnostics.