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When you remove your output from a network laser printer, you find that the toner smudges on the page and is transferred to your fingers. Which of these is the most likely cause of this issue?

A) The printer is using the wrong kind of toner

B) The pickup rollers are worn

C) The drum is not being properly cleaned

D) The fuser assembly is faulty

E) The charging wire is faulty

F) Are you printing your email?

The answer: D) The fuser assembly is faulty

The laser printer’s fuser is responsible for applying heat and pressure to permanently melt the toner onto the paper. If the fuser isn’t working, the toner will be easily smudged and transferred from the page.

Want to know more? Watch “Troubleshooting Printer Problems.”

We rely on our printers for some important business tasks, but these mechanical devices bring with them a number of potential hardware and software issues. In this video, you’ll learn about printer tests, bad output, final print issues, paper jams, network connectivity issues, and printer error messages.