While working at a customer’s desk, your mobile phone begins to ring. What is your most appropriate response?
A) Take the call and address the caller’s requests before continuing
B) Send the call to voice mail and apologize for the interruption
C) Take the call and ask the caller if you can return their call later
D) Politely excuse yourself and step out to take the call
E) Help yourself to any loose change that might be in the top drawer of the desk
Category: CompTIA A+ Pop Quizzes