You’ve discovered that one of your computers at work has been infected with malware. Which of these options would provide the most effective removal of the spyware?
A) Use a third-party malware remover
B) Delete everything on the drive and reload the OS from scratch
C) Delete all of the files associated with the malware
D) Restore the computer to a previously saved restore point
E) Use a hammer and chisel. Use care around the memory modules
The answer: B) Delete everything on the drive and reload the OS from scratch
Although many removal tools can do a good job of removing many malware types, the only way to be absolutely sure the malware is removed is to delete the entire drive and reload it from scratch or an external backup.
Want to know more? Watch “Resolving Malware Issues.”
Viruses and malware can cripple a computer and cause significant downtime while the system is cleaned. In this video, you’ll learn how to identify malware, quarantine a computer, remediate the infected system, maintain anti-virus software, and much more.