Every page you print from the central networked laser printer has a single black line that extends from the top of the page to the very bottom. What is the most likely cause of this issue?
A) The corona wire is damaged
B) The printer does not have enough memory to properly render the page
C) The photosensitive drum is damaged
D) The toner is low
E) The printer is tagging each page with its own personal visual marker
The answer: C) The photosensitive drum is damaged
A scratch that extends around the length of the photosensitive drum will result in a thin dark line that extends from the top to the bottom of every page. If the damage was not over the entire drum, you would see intermittent print problems that occur in regular intervals down the page.
Want to know more? Watch “Troubleshooting Printer Problems.”
Resolving printer issues is one of the more challenging aspects of your CompTIA A+ career. The printing process includes different devices, network connections, and moving parts. In this video, you’ll learn how to gather troubleshooting information, identify solutions, and resolve some of the most common printing issues.