Malware be gone

One of your Windows 7 systems appears to be infected with malware that is causing a Windows STOP error (BSOD) just after login. Which of these troubleshooting tasks would be the best next step?

A) Replace the MBR using FDISK

B) Download a bootable CD/DVD to use with the computer

C) Start in Windows Safe mode and try logging in again

D) Update the anti-virus signatures

E) Try to locate the spark lighter for your welding torch

The answer: C) Start in Windows Safe mode and try logging in again

Many problems can be avoided by starting Windows in Safe Mode. In this particular example, the operating system was still working, but there was clearly an issue after the login process. Safe mode will restrict the services that run and may allow you to get a desktop so that you can troubleshoot further.

Want to know more? Watch “Resolving Malware Issues.”

Viruses and malware can cripple a computer and cause significant downtime while the system is cleaned. In this video, you’ll learn how to identify malware, quarantine a computer, remediate the infected system, maintain anti-virus software, and much more.