Maybe there’s a deck out back

Your facilities department is having an issue printing some of their complex blueprints to a network laser printer. When they pick up their output, the top half shows their blueprint but the bottom half of the page is completely blank. Which of these is the most likely cause of this issue?

A) The network is faulty

B) The laser printer is out of toner

C) The blueprinting application is faulty

D) The laser printer is out of memory

E) The blueprints are for only one side of a duplex building

The answer: D) The laser printer is out of memory

Before a laser printer can begin the printing process, it must “build” a representation of the output in the memory of the printer. Complex graphics take more memory than simple text files, and very complex images can cause a printer to run out of memory and output only part of the page image.

Want to know more? Watch “Troubleshooting Printer Problems.”

Resolving printer issues is one of the more challenging aspects of your CompTIA A+ career. The printing process includes different devices, network connections, and moving parts. In this video, you’ll learn how to gather troubleshooting information, identify solutions, and resolve some of the most common printing issues.