One of those refractor models

One of your customers across town is having problems with the new Windows XP driver they installed last week. Which of these Windows utilities provides the best method to assist your customer across the Internet without leaving your location?

A) Remote Desktop

B) Telnet

C) Device Manager


E) A very powerful telescope

The answer: A) Remote Desktop

Remote Desktop Connection can provide you with a built-in method of instantly connecting to another computer’s desktop from across the network.

Want to know more? Watch “Other System Tools.”

When you’re troubleshooting a technical issue, you need access to every possible tool to help resolve the problem. In this video, you’ll learn how to view system information, how to restore the system configuration from an automated backup, how to connect to remove devices using Remote Desktop, and much more.