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Published on March 28th, 2012 at 8:00 am

Last modified on March 29th, 2012 at 9:18 pm



One of your print jobs appears to be “stuck” in the print queue. Which of these would be the best way to clear the queue?

A) Reboot the computer

B) Upgrade the printer driver

C) Restart the Print Spooler service

D) Delete the existing jobs and print them again

E) Hire an artist to sketch your output


The answer: C) Restart the Print Spooler service

The Windows Print Spooler runs as a service, and a backup of jobs in the print queue may be related to a problem with the spooler. Restarting the service can correct many of these issues. Although restarting the computer will also restart the Print Spooler, a reboot is not the best way to accomplish such a simple task.

Want to know more? Watch “Troubleshooting Printing.”

Troubleshooting a printing problem can be one of the most frustrating tasks you’ll encounter. There are a lot of “moving parts” associated with the printing process, but understanding the fundamentals can greatly improve your chances for success. In this video, you’ll learn how to manage print jobs, reset the print spooler, print test pages, and adjust printer properties and settings.

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Category: CompTIA A+ Pop Quizzes

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