Remote control without the remote or the control

March 24, 2011

You’ve configured one of your workstations to act as a host for Remote Desktop Connection, but other workstations on the network cannot connect to the host. All of the settings in Remote Desktop appear to be correct. Which of these is the most likely cause of this issue?

A) The Remote Desktop service is not running

B) Your Windows credentials do not have permission to use Remote Desktop

C) Windows is not using the correct network adapter

D) The Windows Firewall is not properly configured

E) Are your remote control batteries working? If you point an IR remote at a digital camera or phone camera, you can see the IR light blinking when you look at the camera viewfinder. #tipoftheday

The answer: D) The Windows Firewall is not properly configured

Windows Firewall will always stop any incoming connections to your computer unless an exception exists for Remote Desktop. If everything else looks normal, try temporarily disabling the firewall to test the connectivity.

Want to know more? Watch “Other System Tools.”

When you’re troubleshooting a technical issue, you need access to every possible tool to help resolve the problem. In this video, you’ll learn how to view system information, how to restore the system configuration from an automated backup, how to connect to remove devices using Remote Desktop, and much more.

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Category: CompTIA A+ Pop Quizzes

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