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When you print a test page in Windows, your printout contains garbled pages of text that don’t look like the expected results. Which of these would be the most likely cause of this issue?

A) The printer is low on ink

B) The photosensitive drum is damaged

C) The incorrect driver is installed

D) The printer is on a wireless network instead of a wired network

E) The printer is taking a foreign language course

The answer: C) The incorrect driver is installed

If an incorrect driver is install, the operating system will send an incorrect printer language to the printer, causing garbled output.

Want to know more? Watch “Troubleshooting Printer Problems.”

We rely on our printers for some important business tasks, but these mechanical devices bring with them a number of potential hardware and software issues. In this video, you’ll learn about printer tests, bad output, final print issues, paper jams, network connectivity issues, and printer error messages.