When printing a document on your laser printer, you find that all of the text on the page smears when touched. What is the most likely cause of this issue?

A) The toner cartridge is low

B) The photosensitive drum has been scratched

C) The printer driver is incorrectly installed

D) The fuser is damaged

E) The toner is hoping for a quick getaway

The answer: D) The fuser is damaged

The fuser adds the heat necessary to permanently bond the toner particles to the printed page. If the fuser isn’t hot enough, the toner won’t melt to the page. The resulting page will look just fine until it touches anything else and smudges everywhere. What a mess!

Want to know more? Watch “Troubleshooting Printer Problems.”

Resolving printer issues is one of the more challenging aspects of your CompTIA A+ career. The printing process includes different devices, network connections, and moving parts. In this video, you’ll learn how to gather troubleshooting information, identify solutions, and resolve some of the most common printing issues.