The customer is always.

Published on September 23rd, 2011 at 8:00 am

Last modified on August 13th, 2012 at 9:57 am


One of your customers has shown up at your desk with his broken computer, and he’s visibly upset and quite vocal about the problem he’s having. He’s also asking for a very specific repair that doesn’t appear to have any relationship to his issue. What’s the best way to handle this difficult situation?

A) Be sure the customer understands the mistake he’s making with his proposed repair

B) Tell the customer you’re refusing the repair until he calms down

C) Refuse to make any commitments until the computer is examined

D) Repeat your understanding of the issue to the customer and provide an estimate and follow-up time

E) Put on a welding helmet, jump under your desk, and tell the customer to drop the computer and run away as fast as he can

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Category: CompTIA A+ Pop Quizzes

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