You’re using one of your large corporate networked printers to prepare some customer mailings, and you’ve been trying to send your print job to the top tray of the printer that contains your letterhead. However, your printouts always default to the plain paper default printer tray. When you look at the print options, you notice that the top paper tray isn’t even listed in your print options. What is the most likely cause of this issue?
A) The printer isn’t compatible with your operating system
B) The printer tray option isn’t available to networked printers
C) The printer driver needs to be updated
D) The top printer tray is administratively blocked from your login credentials
E) The printer is stalling for time in a futile effort to leave work a few minutes early
The answer: C) The printer driver needs to be updated
The printer driver determines your computer’s printer options. If your printer options aren’t matching the capabilities of the printer, then your driver is probably incorrect or out of date.
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Want to know more? Watch “Operating System Issues.”What can go wrong with an operating system? A lot. In this video, you’ll learn what to do when you run into problems like the dreaded “blue screen of death,” system lock-ups, installation errors, and printing problems. |