You are printing to the network laser printer, but you notice that the paper tray with the company letterhead doesn’t appear anywhere on the printer options. What is the most likely cause of this issue?
A) The printer tray is out of letterhead paper
B) The printer is not currently powered on
C) The printer driver is for a different printer model
D) The paper tray has been removed from the slot
E) The printer has determined that your memo needs another edit
The answer: C) The printer driver is for a different printer model
The printer configuration details are stored in the printer driver used by the operating system. If you’re missing fonts, printer trays, or other printer options, then you are probably using the wrong printer driver.
Want to know more? Watch “Common Operational Issues.”
The most common problems can sometimes be the most frustrating. In this video, you’ll learn how to identify and resolve some of the issues you’ll often see. We’ll examine Windows printing problems, bluescreen errors, system lock-ups and much more.