You’ve connected your laptop to an external monitor, but no image is displayed on the external screen. Which of these would be the most likely cause of the issue?
A) The inverter is faulty
B) The laptop RAM cannot support an additional display output
C) The external monitor secondary function key has not been selected
D) The operating system does not support an external monitor
E) You need to remove your sunglasses while inside of the building
The answer: C) The external monitor secondary function key has not been selected
Most laptops include a secondary function key that will toggle between the on-board laptop LCD and an external video output device.
Want to know more? Watch “Troubleshooting Laptop Issues.”
The small form factor and mobility of a laptop creates some unique technical support requirements. In this video, you’ll learn about troubleshooting LCD video, external monitor issues, input problems, power issues, and challenges with wireless antennas in laptop computers.