You’ve just arrived onsite to a customer location, and the users are complaining that they can’t print to the printer using their desktop publishing application. What’s the best first step for troubleshooting this printing problem?
A) Print a Windows Printer Test Page
B) Power cycle the printer
C) Connect your laptop directly to the printer
D) Update the printer driver
The answer: A) Print a Windows Printer Test Page
Before making any changes, it’s always important to completely assess the scope of the problem. Although power-cycling the printer may ultimately solve the issue, it might not to have any affect at all. In some situations, power cycles, reboots, and driver changes may actually cause more problems, and may still not actually fix the original problem!
Always gather as much information as possible. Once you make any change, it will be very difficult to accurately assess the original issue.
Want to know more? Watch “Troubleshooting Printers and Scanners.”|
When the printer or scanner is down, where do you start the troubleshooting process? What tools will you need to solve the problem? In this video, we’ll show you where to start troubleshooting, what tools to bring to the job, and what common problems you can expect to see with printers and scanners.