What’s your next step?

An office computer has been having a problem where three or four times a day the system freezes while sitting idle, requiring a reboot each time. You believe the problem may be related to the memory, so you replace all of the system RAM with new memory modules. What’s your next step?

A) While the system is open, replace any other components that could be causing the problem

B) Return the computer to the user and document your changes

C) Change the anti-virus agent on the computer to a version from a different manufacturer

D) Test the new memory modules with a 24-hour burn in process