What does your printout say?

The output from your laser printer is readable, but over the last week the content of every printed page has gradually faded. Instead of dark print, the information on the page is now a shade of gray. What is the most likely cause of this issue?

A) A faulty printer driver

B) The printer nozzles are clogged

C) The photosensitive drum is scratched

D) The toner is low

E) The printer is completely unmotivated

The answer: D) The toner is low

As the amount of toner decreases, the printed page will begin to fade as less toner makes it from the cartridge to the printed page. Once the toner cartridge is replaced, the page will return to the normal dark printing.

Want to know more? Watch “Troubleshooting Printers and Scanners.”

When the printer or scanner is down, where do you start the troubleshooting process? What tools will you need to solve the problem? In this video, we’ll show you where to start troubleshooting, what tools to bring to the job, and what common problems you can expect to see with printers and scanners.