When would you use Dr. Watson?

March 8, 2009



When would you use Dr. Watson?

A) An application is crashing at random times.

B) The output of a laser printer shows the proper text, but the outline of the text is blurry.

C) A new mouse driver isn’t recognizing your mouse buttons.

D) The active partition of a new hard drive is not launching the operating system.


Answer: A) An application is crashing at random times.

Dr. Watson is a diagnostics program that gathers important system information, and it’s especially helpful if you need to provide technical support with some additional troubleshooting information.

The incorrect answers:

B) The output of a laser printer shows the proper text, but the outline of the text is blurry.
Dr. Watson would help you if the printer driver was crashing, but it won’t help at all with the output of your printer.

C) A new mouse driver isn’t recognizing your mouse buttons.
Useless mouse buttons are annoying, but this problem won’t build a Dr. Watson crash log because your mouse driver isn’t actually crashing.

D) The active partition of a new hard drive is not launching the operating system.
Dr. Watson only runs from inside of the Windows operating system, so it’s useless during the boot process of your computer.

Want to know more? Watch “Other Windows Diagnostic Utilities.”


Some Windows diagnostic utilities aren’t used often, but they’re very useful when the right situation occurs. In this video, you’ll learn about Dr. Watson, the system restore utility, Windows security center, the task scheduler, and Windows Script Host.

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Category: CompTIA A+ Pop Quizzes

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