One of your users needs to select the tray on a large network printer, but the print dialog box doesn’t show any available trays. Which of these would be the most likely cause of this issue?
A) The printer is not configured to allow access to the different trays
B) The printer must be directly connected to select trays
C) The system does not have the correct print driver
D) The printer is faulty
E) The print spooler needs to be restarted
F) The printer needs a vacation somewhere warm
The answer: C) The system does not have the correct print driver
The print driver is the link between the operating system and the hardware. If the driver isn’t correct then the printer will not display information properly to operating system and applications, and some output to the printer may not look as expected.
Want to know more? Watch “Installing and Configuring Printers.”
If you’re planning on installing a new printer, you’ll need to have all of the right pieces to make everything work properly. In this video, you’ll learn the importance of the correct printer driver and how to connect and share your wired or wireless printer.