Professor Messer’s Free CompTIA A+ Certification Training Course – Soft Skills

Chapter 1: Soft Skills

“Soft skill” requirements are new to the latest CompTIA A+ exam objectives. These skills may be considered relatively non-technical, but they comprise a set of capabilities that are important to the organizations that employ technical professionals.

The Troubleshooting Process (14:51)
220-601, Section 1.3

One of the most important aspects of the CompTIA A+ certification is the constant focus on resolving almost any technical issue. In this module, you’ll learn the five steps of troubleshooting theory and how each step is an important part of the process towards resolving problems.

Troubleshooting Process Best Practices (12:34)
220-601, Section 1.3

Some troubleshooting techniques have universal appeal. In this module of Professor Messer’s Free CompTIA A+ Certification Training, you’ll learn the troubleshooting best practices used by IT professionals every day to solve difficult problems on some of the world’s largest computing environments.

The Human Component: Communication (10:42)
220-601, Section 8.1

If you thought the CompTIA A+ certification was only about all-things-technical, then you might be surprised at the latest exam objectives that focus on communication skills. In this video, you’ll learn about three techniques that will allow you to communicate better with customers, fellow technicians, and even people outside of your work environment.

The Human Component: Professionalism (19:25)
220-601, Section 8.2

As technology has become more pervasive, there’s been an increased emphasis across the IT industry on providing a professional work environment. In this CompTIA A+ video training module, we’ll provide you with seven essential skills that will help you maintain the highest levels of professionalism at every stage of your career.