Professor Messer’s Free CompTIA A+ Certification Training Course – Soft Skills

Last modified on August 14th, 2012 at 8:41 am

Professor Messer's Free CompTIA A+ Training Course

Chapter 1: Soft Skills


“Soft skill” requirements are new to the latest CompTIA A+ exam objectives. These skills may be considered relatively non-technical, but they comprise a set of capabilities that are important to the organizations that employ technical professionals.

The Troubleshooting Process (14:51)
220-601, Section 1.3


One of the most important aspects of the CompTIA A+ certification is the constant focus on resolving almost any technical issue. In this module, you’ll learn the five steps of troubleshooting theory and how each step is an important part of the process towards resolving problems.

Troubleshooting Process Best Practices (12:34)
220-601, Section 1.3

Some troubleshooting techniques have universal appeal. In this module of Professor Messer’s Free CompTIA A+ Certification Training, you’ll learn the troubleshooting best practices used by IT professionals every day to solve difficult problems on some of the world’s largest computing environments.

The Human Component: Communication (10:42)
220-601, Section 8.1


If you thought the CompTIA A+ certification was only about all-things-technical, then you might be surprised at the latest exam objectives that focus on communication skills. In this video, you’ll learn about three techniques that will allow you to communicate better with customers, fellow technicians, and even people outside of your work environment.

The Human Component: Professionalism (19:25)
220-601, Section 8.2


As technology has become more pervasive, there’s been an increased emphasis across the IT industry on providing a professional work environment. In this CompTIA A+ video training module, we’ll provide you with seven essential skills that will help you maintain the highest levels of professionalism at every stage of your career.

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Category: CompTIA A+ Videos

Comments (7)

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  1. victor says:

    Easy and important things to keep in mind with your deal with people.
    Don’t argue, be positive.

    Thank you

  2. Masud says:

    I feel luckier to find this videos online for free. the further I am getting, the clearer it seems.

    Thanks a billion Prof. Messer.
    Wish u all the best.

  3. Arjun says:

    Thanks a lot Prof. Messer. I luckly found this tutorial in YouTube. I am gaining a lot of knowladge from your site. Thanks a lot

  4. Roger Pelegrin says:

    You Rock Professor Messer !!!

  5. Prakash says:

    Dear Prof. Messer,

    I am really happy I found your useful free video clips for IT. I am learning through your valuable classes.

    Thanks a lot

  6. srikanth says:

    thanks a lot professor ..these videos are very useful

  7. Jesus Adames says:

    Thank you so much i have always wanted to take the A+ but didn’t really have the money for the classes. Now with these videos God willing i will be able to learn and be able to go take the test thank you so much Professor Messer and your website for the help God bless you

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