The Troubleshooting Process

March 17, 2008

One of the most important aspects of the CompTIA A+ certification is the constant focus on resolving almost any technical issue. In this module, you’ll learn the five steps of troubleshooting theory and how each step is an important part of the process towards resolving problems.

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Category: CompTIA A+ Videos

Comments (19)

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  1. Neil says:

    Everyone, Mr. James Messer appears to be a very competent, articulate and knowledgeable gentleman. I’ve looked at almost all the videos on the A+ course and I am extremely impressed.

    Great work Monsieur Messer. Keep it up!



  2. Josh says:

    This is a good review of troubleshooting and documentation. Well presented and easy to understand.

  3. victor says:

    What is most important to me is the end, documentation.

    Creation of Knowledgebase.

    Thank you

  4. Lazaro says:

    Thank You very very much…

  5. Julian Anthony Murray Carryl says:


    Julian A. Murray-Carryl
    [email protected]
    São Paulo, Brazil.

  6. Lizette says:

    Thank you. You speak very clear.

  7. Yuri says:

    impressionat the way you gave the knowledge thank for all Sr. from Cuba

  8. DARE says:

    learnt alot. thank a million. that was a brilliant and clear lecture

  9. Aneeqsterman says:

    Thank you so much!
    This is a very logical explanation as to how to go about problems.

  10. mattp says:

    another great video..much easier than the books.thankyou professor messer.

  11. rolexgold says:

    With your presentation style, a baby could learn this: and that’s just what I need.

    I can’t thank you enough

  12. Laraza08 says:

    nice hob breaking it down I wish I would’ve thought of a knowledge database sooner. This is going to be great for future reference

  13. kc7ghi says:

    Thank You for your time and effort you have put into this series.

  14. Tenzin says:

    Thank you so much.
    IT Is fantastic.
    These videos will be helpful to lot of folks who
    want to know more about computer and A+ certification.
    It will be also great help for the tutoral of the
    A+ students.
    I deeply thank you for your effort and your kindness
    for the work to teach us.

  15. Very excellent, I know how to troubleshoot to systems to board level using or not using diagnostics and I can also
    troubleshoot to component level using data anaylzers or 100 MHz or storage scopes and as I watch that pretty the much the
    procedure I follow in my head.

  16. Gabriel says:

    Really good information!!!! I am about to pursue the A+ certification. This video just gave me an idea about all the components which are explained in a very elocuent manner. So easy that a caveman can understand it… Gabe Santiago

  17. James Parson says:

    You are doing a great service to all that want to learn. My thanks to you.

    Studying for 220-701 and 220 702.

    Jim Parson

  18. David says:

    Excellent video! Easy to follow and understand. Especially for someone like me who has been out of school since 1991. Thank You.

  19. henrykxxxlv says:

    very good video. Excelent…