The Troubleshooting Process

One of the most important aspects of the CompTIA A+ certification is the constant focus on resolving almost any technical issue. In this module, you’ll learn the five steps of troubleshooting theory and how each step is an important part of the process towards resolving problems.

19 thoughts on “The Troubleshooting Process”

  1. Everyone, Mr. James Messer appears to be a very competent, articulate and knowledgeable gentleman. I’ve looked at almost all the videos on the A+ course and I am extremely impressed.

    Great work Monsieur Messer. Keep it up!



  2. This is a good review of troubleshooting and documentation. Well presented and easy to understand.

  3. What is most important to me is the end, documentation.

    Creation of Knowledgebase.

    Thank you

  4. With your presentation style, a baby could learn this: and that’s just what I need.

    I can’t thank you enough

  5. nice hob breaking it down I wish I would’ve thought of a knowledge database sooner. This is going to be great for future reference

  6. sir,
    Thank you so much.
    IT Is fantastic.
    These videos will be helpful to lot of folks who
    want to know more about computer and A+ certification.
    It will be also great help for the tutoral of the
    A+ students.
    I deeply thank you for your effort and your kindness
    for the work to teach us.

  7. Very excellent, I know how to troubleshoot to systems to board level using or not using diagnostics and I can also
    troubleshoot to component level using data anaylzers or 100 MHz or storage scopes and as I watch that pretty the much the
    procedure I follow in my head.

  8. Really good information!!!! I am about to pursue the A+ certification. This video just gave me an idea about all the components which are explained in a very elocuent manner. So easy that a caveman can understand it… Gabe Santiago

  9. You are doing a great service to all that want to learn. My thanks to you.

    Studying for 220-701 and 220 702.

    Jim Parson

  10. Excellent video! Easy to follow and understand. Especially for someone like me who has been out of school since 1991. Thank You.

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