Remotely accessing other devices is a common process when troubleshooting and resolving problems. In this video, you’ll learn about remote desktop protocols, VPN connectivity, Remote Monitoring and Management (RMM), and more. << Previous: Scripting Use Cases Next Video: Managing AI >>

Scripting is often used to save time and automate processes. In this video, you’ll learn how scripting can be used to automate processes, restart systems, reimage computers, automate backups, and more. << Previous: Scripting Languages Next Video: Remote Access >>

Automation and scripting is a foundational skill in IT. In this video, you’ll learn about batch files, PowerShell, shell scripts, JavaScript, Python, and more. << Previous: Communication Next Video: Scripting Use Cases >>

Proper communication is one of most useful skills in any workplace. In this video, you’ll learn best practices for avoiding jargon, maintaining a positive attitude, setting expectations, and more. << Previous: Professionalism Next Video: Scripting Languages >>

Maintaining a professional work environment is an important part of any workplace. In this video, you’ll learn about the importance of your appearance, arriving on time, avoiding delays, and more. << Previous: Privacy, Licensing, and Policies Next Video: Communication >>

Privacy and licensing requirements are constant concerns in IT. In this video, you’ll learn about end user license agreements (EULAs), software licensing options, privacy agreements, and more. << Previous: Incident Response Next Video: Professionalism >>

Security incidents are a normal part of the business day. In this video, you’ll learn best practices for responding to an incident, including chain of custody, drive copies, documentation, order of volatility, and more. << Previous: Environmental Impacts Next Video: Privacy, Licensing, and Policies >>

Information technology includes a number of important environmental considerations. In this video, you’ll learn about material safety data sheets (MSDS) and the best practices for disposing of toxic waste, batteries, used toner cartridges, and more. << Previous: Safety Procedures Next Video: Incident Response >>

Technology is a very safe field, but there are some important safety procedures to consider. In this video, you’ll learn about electrical grounding, cable management, fire safety, governmental regulations, and more. << Previous: Managing Electrostatic Discharge Next Video: Environmental Impacts >>