Managing an IT infrastructure requires the use of many documentation types. In this video, you’ll learn about incident reports, standard operating procedures, on- and off-boarding, service level agreements, and more. << Previous: Asset Management Next Video: Change Management >>

Keeping track of a company’s technology assets can be a challenging task. In this video, you’ll learn about asset management, configuration management databases (CMDBs), and the procurement life cycle. << Previous: Ticketing Systems Next Video: Document Types >>

Most IT professionals rely on ticketing systems to assist with problem resolution. In this video, you’ll learn about the advantages of ticking systems and see a demonstration of a ticketing system in use. << Previous: Troubleshooting Security Issues Next Video: Asset Management >>

Keeping a desktop computer secure is a challenge for any IT professional. In this video, you’ll learn how to troubleshoot desktop alerts, false antivirus alerts, altered personal files, OS update failures, certificate warnings, and more. << Previous: Troubleshooting Mobile Device Security Next Video: Ticketing Systems >>

Troubleshooting mobile security issues can be a challenge to diagnose and resolve. In this video, you’ll learn how to troubleshoot jailbreaking, app spoofing, degraded performance, data usage limits, and more. << Previous: Troubleshooting Mobile Devices Next Video: Troubleshooting Security Issues >>

Troubleshooting a mobile device includes a number of capabilities unique to phones and tablets. In this video, you’ll learn how to troubleshoot app crashes, update problems, OS patching, battery life, and more. << Previous: Troubleshooting Windows Next Video: Troubleshooting Mobile Device Security >>

There are many strategies to troubleshoot Windows problems. In this video, you’ll learn how to troubleshoot bluescreen stop errors, degraded performance, application crashes, low memory, and more. << Previous: Browser Security Next Video: Troubleshooting Mobile Devices >>