Proper communication is one of most useful skills in any workplace. In this video, you’ll learn best practices for avoiding jargon, maintaining a positive attitude, setting expectations, and more. << Previous: Professionalism Next Video: Scripting Languages >>

Maintaining a professional work environment is an important part of any workplace. In this video, you’ll learn about the importance of your appearance, arriving on time, avoiding delays, and more. << Previous: Privacy, Licensing, and Policies Next Video: Communication >>

Privacy and licensing requirements are constant concerns in IT. In this video, you’ll learn about end user license agreements (EULAs), software licensing options, privacy agreements, and more. << Previous: Incident Response Next Video: Professionalism >>

Security incidents are a normal part of the business day. In this video, you’ll learn best practices for responding to an incident, including chain of custody, drive copies, documentation, order of volatility, and more. << Previous: Environmental Impacts Next Video: Privacy, Licensing, and Policies >>

Information technology includes a number of important environmental considerations. In this video, you’ll learn about material safety data sheets (MSDS) and the best practices for disposing of toxic waste, batteries, used toner cartridges, and more. << Previous: Safety Procedures Next Video: Incident Response >>

Technology is a very safe field, but there are some important safety procedures to consider. In this video, you’ll learn about electrical grounding, cable management, fire safety, governmental regulations, and more. << Previous: Managing Electrostatic Discharge Next Video: Environmental Impacts >>

Static electricity discharge can instantly destroy an electronic component. In this video, you’ll learn how to use anti-static tools and techniques to minimize this risk. << Previous: Managing Backups Next Video: Safety Procedures >>

A backup of critical data can avert an actual disaster. In this video, you’ll learn about full, differential, incremental, and synthetic backup types, along with GFS and 3-2-1 backup strategies. << Previous: Change Management Next Video: Managing Electrostatic Discharge >>

Technology is constantly changing, and organizations need a strategy to manage these changes. In this video, you’ll learn about change management, change boards and approvals, and the process for implementing changes into a highly technical infrastructure. << Previous: Document Types Next Video: Managing Backups >>