Professor Messer’s CompTIA A+ Study Group – September 24, 2011
In this study group episode; the difference between x86 and x64, a step-by-step of the boot process, DNS vs. DHCP, 802.11 versions, and much more.
Professor Messer’s Network+ Study Group – September 24, 2011
In this study group edition; plenum cable, the OSI model in the real world, DoS in IPv6, and subnetting, subnetting, subnetting!
The customer is always.
One of your customers has shown up at your desk with his broken computer, and he’s visibly upset and quite vocal about the problem he’s having. He’s also asking for a very specific repair that doesn’t appear to have any relationship to his issue. What’s the best way to handle this difficult situation?