You’re in the process of e-filing your taxes, but your tax program gives you this message: “You are unable to e-file: Network Error.” Which of these would be the most logical process to follow to check your network connection to the IRS?
You’d like to build a server that provides redundancy in the case of a drive outage, but you also want to maximize the amount of available space on the disk array. Which of these RAID types would fit this requirement?
You’ve received a call from a busy accounting department with a complaint about a printing problem. When you arrive, you find that pages are output from the printer but all of them are completely blank. Nothing appears to be written on any of the printed pages. Which of these would be the most likely cause of this issue?
One of your users has asked you to backup some important spreadsheets that are stored in the user’s Documents folder of their Windows XP machine. Where can you find this folder?
One of your associates has attempted to remove a virus with a 3rd-party utility. Unfortunately, now the computer won’t start Windows, and you don’t get an option to start the Windows Advanced Options menu. Which of these programs should you run from the Windows Recovery Console to help resolve this issue?
You can’t browse to Google’s search page, so you’ve started troubleshooting your connection. Your workstation IP address is 192.168.1.5, your subnet mask is 255.255.255.0, your default gateway is 192.168.1.1, and your domain name servers are 10.2.2.1 and 10.2.2.2. You can successfully ping your local IP address, your default gateway, and Google’s DNS server at 8.8.8.8. Which of these is the most likely cause of this issue?
You’d like to access a public share on your NAQUADAH server, but you can’t remember the share name. Which of these commands will show you the share names from your Windows 7 desktop?
One of your customers has dropped off their laptop at your repair desk. A message taped to the laptop states: “Doesn’t work.” Which of these would be the best next step?
