communication Archives - Page 2 of 2 - Professor Messer IT Certification Training Courses

CompTIA A+ 220-701: 6.2 – The Human Component: Communication

CompTIA A+ 220-701 / June 5, 2010

Our communications skills can have a dramatic impact on our stress level and efficiency. In this video, you’ll learn how to use proper language, maintain a positive attitude, and some best practices for communicating with our customers.

Which communication skills are important?

CompTIA A+ Pop Quizzes / April 7, 2009

Which of the following is NOT an important CompTIA A+ communication skill?

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How do you deal with conflict?

CompTIA A+ Pop Quizzes / February 8, 2009

A customer stops by your desk with his computer, and he’s clearly upset over the problems that he’s been having with his system. As he vents his frustrations, his voice becomes louder and higher pitched. What’s your next move?

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The Human Component: Communication

CompTIA A+ Videos / March 20, 2008

If you thought the CompTIA A+ certification was only about all-things-technical, then you might be surprised at the latest exam objectives that focus on communication skills. In this video, you’ll learn about three techniques that will allow you to communicate better with customers, fellow technicians, and even people outside of your work environment.